What if I am not satisfied with the product?

• Quality issues: During the warranty period, we provide replacement or refund services, and the shipping method is the same as the purchase method.
• Purchased from a third-party retailer: Please contact the retailer directly for after-sales support.

Reissue process

Contact us: Contact the Starware team at support@starwaregroup.com to obtain the return address.

Provide information: Please include the following details in your email:

• Order number
• Proof of purchase (invoice or order screenshot)
• Reason for return
• Video or photo of the faulty product
• Complete delivery address
• Shipping instructions

Please use a shipping service that provides tracking service.

Refund processing

• Starware will process the refund within three business days.
• Refunds will be credited to the same method as the initial payment.
• Refunds may not appear on your credit card statement until the next billing cycle.

Contact us

If you have a complex issue that needs to be handled, please click here to fill in your information. We will assist you within 24 hours.